At Erg Chigaga Tours, we understand that travel plans can change. Our cancellation policy is designed to be simple and transparent, while taking into account the local arrangements we make in advance for your trip.
Cancellation by the Traveler
If you need to cancel your booking, please contact us as soon as possible.
- 15 days or more before departure: You are eligible for a full refund.
- Less than 15 days before departure: The booking is non-refundable.
We encourage you to contact us as early as possible if your plans change. The earlier you let us know, the more opportunity we have to assist you.
No-Show
If you do not arrive for your confirmed tour and have not contacted us in advance, the booking is considered a no-show and is non-refundable.
Refunds
When a refund is due, we will process it after confirming the cancellation.
Refunds will normally be made using the original payment method whenever possible. The time it takes for the refund to appear in your account may depend on your bank or payment provider.
Changing Your Travel Dates
If your plans change but you would still like to travel with us, please contact us as early as possible.
Where availability allows, we may be able to move your booking to a different date instead of cancelling it.
Any additional costs resulting from changes to accommodation, transportation, desert camps, guides, or other services will be explained to you before the change is confirmed.
Weather and Desert Conditions
The Sahara is a natural environment, and weather and road conditions can sometimes change unexpectedly.
In the event of severe weather, flooding, extreme heat, difficult road conditions, or another situation that could affect safety, we may need to adjust your itinerary, transportation, activities, accommodation, or route.
Your safety and the safety of our local team always come first.
Where possible, we will work with you to find a suitable alternative. Any refund or credit will depend on the circumstances and on services that have already been provided or paid for.
Cancellation or Changes by Erg Chigaga Tours
In exceptional circumstances beyond our reasonable control, we may need to cancel or significantly modify a tour.
If this happens, we will contact you as soon as possible and discuss the available options. Depending on the circumstances, these may include:
- Changing the travel date
- Adjusting the itinerary
- Providing an alternative service
We will always make reasonable efforts to find a practical solution for your trip.
Local Partners and Third-Party Services
Some parts of your journey may be arranged with local partners, including desert camps, hotels, drivers, guides, transportation providers, and activity operators.
These providers may have their own cancellation conditions. If a third-party provider has already received a non-refundable payment for your booking, this may affect the amount that can be refunded.
Any relevant conditions will be communicated to you before or during the booking process whenever reasonably possible.
How to Request a Cancellation
To cancel your booking, please contact Erg Chigaga Tours in writing.
Please include:
- Your full name
- Phone number if you wish
- Travel or departure date
- Tour or service booked
- Any other relevant booking information
Erg Chigaga Tours
M’hamid El Ghizlane, Morocco
Email: contact@erg-chigaga-tours.com
WhatsApp / Phone:002126449589